Business owners and upper management can often tell when something is “off” in their business.

But identifying the problem (or problems) can be very difficult, especially when you have a micro view of day-to-day operations.

Besides, not everyone has the time or ability to step back into a macro perspective to determine how their business can improve.

That’s why it’s a good idea to get outside help. And hiring one of the best change management consulting firms is a great way to help clarify issues and start addressing them effectively. But what should you look for in a change management consulting firm?

Here's what to look for when searching for a change management consultant.

What is a change management consulting firm?

Change management consultants work collaboratively with business owners and managers to diagnose and assess potential issues negatively impacting your business. This may range from adjusting operations, corporate culture, communication and more. A good change management consultant can highlight key areas of improvement and build a plan to transform the company while managing potential challenges or pushback.

The firm has positive reviews and references

Naturally, one of the first things you want to look for in a change management consulting firm is a solid track record. Be sure to check for things like positive reviews and references. If a potential change management consulting firm doesn’t have these listed, ask for a list of references to show they value a good working relationship with their clients.

Your change management consultant asks many questions

If your change management consulting firm is asking a lot questions, that’s a good thing. It means they’re working hard to get a holistic view of your business, from top to bottom. Once they have a clear understanding of your business, they will be able to identify any areas needing adjustment. This assessment will help them develop a great plan to improve your business.

They’re cooperative in developing a new plan with you

You know your business inside and out. And because you’re invested in your company’s success, your change management consulting firm should work with you to decipher the positive next steps. While having someone tell you what to do can be helpful, collaboration over prescription is always a better way to go. Make sure your change management consultant has a strategy for keeping you involved.

Your consultant analyzes and tracks metrics

Data and analytics are the lifeblood of your success or failure as a business owner. With that, a change management consultant needs to have a sound handle on your business’s metrics, both before, during and after you’ve made modifications to your company. A good change management consulting firm will review overall performance as well as minute details, so they can track progress and adjust accordingly over time.

They keep in touch with you

Communication is key to a healthy relationship; the same goes for your relationship with your change management consultant. Ask how they like to stay in touch with clients and what ongoing meetings will look like while you’re working together. If they keep you informed, you’ll have a better understanding of how your business is changing.

While change can be difficult, a change management consulting firm can help lessen the load. Instead of just hoping things get better at your business, take the time to step back and reflect on what might need to change.

Here at The Simmons Advantage, we believe in helping our clients identify any organizational challenges, allowing them to achieve goals that weren’t possible before. Our focus is always on how to work with our clients in a transparent, collaborative method, ensuring you’re a part of your company’s success.

If you want to hear more about our change management consulting services, contact us today! We’d love to work with you.